ATBSS

Introduction 7

• How do I buy tickets on your site?
• What is the difference between the primary and secondary market?
• Can't I just buy tickets from a scalper outside at the venue?
• Is this site legitimate?
• What is your 100% Guarantee?

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Browsing for Tickets and Placing an Order 20

• Finding Tickets
• Can I add another set of tickets to my cart?
• Can I filter ticket listings?
• Why can't I change the quantity of tickets?
• When is the latest I can buy a ticket?

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Ticket Delivery 26

• Is there a difference between Email Delivery and Instant Download?
• Am I guaranteed to receive my tickets before the event?
• If my tickets are being shipped to me, how can I track them?
• Why didn't I receive my tickets the day after I purchased them, even though I selected Overnight Delivery at the checkout?
• What will happen if I am not available when the tickets are delivered?

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Cancellations and Exchanges 2

• Do you offer compensation for events that have been cancelled or rescheduled?
• Can I cancel or exchange my tickets after I place my order?

Pricing and Fees 9

• While browsing, am I seeing the ticket prices per ticket or for all of the tickets in the listing?
• Who sets the ticket prices on your website?
• Am I able to contact the seller who listed the tickets to offer or negotiate the price?
• Are better seats more expensive?
• Will the price of the ticket drop as the event date gets closer?

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Ticket and Event Information 7

• What does it mean if the tickets say Obstructed View on them?
• Why is my name not displayed on the ticket?
• Where am I able to find out when the venue opens, or when certain events are set to perform?
• Will I be notified when the seller has confirmed my order?
• Should I bring my order summary email to the event with me?

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